Returns and Refunds Policy
Contact for returns
For any returns, please contact our customer service at the following address:
Email : contact@josmirbeautyandluxury.com
Return conditions
- Our return policy is valid for 7 days after receipt of your order.
- If more than 7 days have passed, unfortunately we will not be able to offer a refund or exchange.
- Items must be unused , in their original condition, and in their original packaging to be eligible for a return.
Return Process
- Contact our customer service by email to initiate the procedure.
- Once we receive and inspect your return, we will send you an email to confirm receipt and notify you of the acceptance or rejection of your refund.
- If your refund is approved, it will be processed automatically. Your account or original method of payment will be credited within a few days.
Delayed or missing refunds
If you haven't received your refund after a few days:
- Please check your bank account or payment method again.
- Contact your bank or payment provider as processing times may vary.
- If the problem persists, please write to us at contact@josmirbeautyandluxury.com for assistance.
Exchanges
We only exchange items that are defective or damaged upon delivery. If you need an exchange for the same item:
- Send an email to contact@josmirbeautyandluxury.com with a photo of the item in question
- As well as the order number
Return costs
- Return costs are your responsibility and are not refundable .
- If you receive a refund, the return shipping costs will be deducted from the total amount.
Deadlines for exchanges
Delivery times for exchanged items may vary depending on your location.
Exceptions: Promotional items
Sale or promotional items cannot be returned, exchanged or refunded, except in the event of a defect.
For any questions or further assistance, please do not hesitate to contact our customer service at contact@josmirbeautyandluxury.com .
