Frequently Asked Questions

Frequently Asked Questions

1. What are the shipping times for your products?

We take 1-2 business days to process your order, then 6-7 business days for delivery. Delivery times may vary depending on your country.


2. Do you provide product tracking/tracing information?

Yes. As soon as your order arrives in the destination country (usually within 6 business days after ordering ), you will receive an email with tracking information, often 2 days before the expected delivery .


3. Do you ship worldwide?

We ship mainly throughout Europe . If you are located outside the European Union, please contact our customer service here or one of our representatives here for more information.


4. Where do we ship your products from?

Our products are shipped from our international warehouse located in Italy .


5. What should I do if some items are missing from my order?

If an item is missing, please contact our customer service immediately at contact@josmirbeautyandluxury.com within 7 days of receiving your order , specifying:

  • Your order number
  • Details of missing items
  • Your full contact details


6. What should I do if an item is defective or damaged?

We are sorry for this inconvenience. Send a clear photo of the defective item to contact@josmirbeautyandluxury.com . After verification, we will offer you a replacement or refund according to your preference.


7. I still haven't received my order. What's going on?

We apologize for the delay. International shipments can encounter unforeseen circumstances. Contact us at contact@josmirbeautyandluxury.com , and we will do what is necessary to locate your package.


8. Do you offer returns or refunds?

Yes. You can request a return or refund within 7 days of receiving your order , provided that:

  • The products must be unused and in perfect condition.
  • Sale items are not eligible.
    For more information, see our Refund Policy .


9. What types of products do you offer?

We offer a wide range of Chogan products, including:

  • Exclusive perfumes
  • Body care and creams
  • Natural essential oils
  • Food supplements for your well-being
  • High-end accessories


10. Are your products suitable for all skin types?

Yes, our products are designed to suit a variety of skin types. However, we recommend reading descriptions and ingredients carefully before purchasing. For any specific questions, please contact us directly.


11. How to become a consultant or representative?

To join our team, contact us:

  • Contact us directly via:
  • Mention your country and your WhatsApp number , and a member of our team will contact you shortly to guide you through the process.


12. What are your delivery costs?

Shipping costs vary depending on your country and the weight of your order. These costs will be displayed during checkout.


13. Can I track the status of my order?

Yes! Once your order has been shipped, an email with tracking information will be sent to you. You will be able to follow each step of the delivery.


14. Which countries do you serve?

We currently ship to all of Europe . If you are outside of this region, please contact our customer service to explore your options.

Need further assistance?

If you can't find your answer here, please contact us:

We are here to help you!

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